Returns & Refunds

At The Zuri Collection, each piece is handcrafted in sterling silver in our workshop in Zimbabwe. We want you to love the jewellery you choose and are always happy to help with sizing or other questions before you order.

Because we ship internationally from Zimbabwe, returns can involve significant courier, customs and import costs. We therefore ask customers to choose carefully, particularly when ordering rings, bangles and other size-specific pieces.

Standard jewellery

For standard jewellery that has not been customised, engraved, resized, personalised or specially made for you, you may request a return within 14 days of delivery.

Returned jewellery must be:

• Unworn and unused
• Undamaged and unaltered
• In its original packaging
• Returned with any accompanying materials
• In a condition suitable for resale

Please contact us before returning anything. Returns sent without prior authorisation may not be accepted.

Choosing the right size

We strongly encourage you to contact us if you are unsure about sizing before placing your order. We are happy to help you choose the most appropriate size.

Because our jewellery is handmade in Zimbabwe and international returns involve substantial shipping and customs costs, we do not encourage ordering multiple sizes or variations with the intention of keeping one and returning the others.

Where multiple sizes or versions of the same item are ordered and subsequently returned, all return shipping, courier, customs, duties and clearance costs are the responsibility of the customer.

Custom & personalised jewellery

Customised and personalised jewellery cannot normally be returned, exchanged or cancelled unless it is faulty.

This includes:

• GPS coordinate jewellery
• Engraved or personalised jewellery
• Jewellery made to a specially requested size
• Birthstone or specially requested gemstone pieces
• Bespoke designs
• Altered pieces
• Pieces made specifically to your instructions

Please check personalised details, measurements and sizing carefully before placing your order. If you are unsure, please contact us before ordering, and we will be happy to help.

Faulty or damaged jewellery

Every Zuri piece is carefully checked before leaving our workshop. If your jewellery nevertheless arrives damaged, faulty or incorrectly supplied, please contact us within 7 days of delivery.

Please include your order number, photographs of the item and packaging, and a brief description of the problem.

Where we confirm a manufacturing defect or fulfilment error, we will arrange an appropriate remedy, which may include repair, replacement or refund.

Manufacturing defects do not include normal wear and tear; accidental damage or damage caused by misuse; bending, pulling or impact; normal tarnishing of sterling silver; exposure to perfumes, lotions, chemicals, swimming pools or cleaning products; work carried out by another jeweller or repairer; or incorrect sizing where the size ordered or measurements supplied by the customer were incorrect.

Return shipping, customs & duties

For approved returns that are not the result of a fault or error by The Zuri Collection, return shipping is the responsibility of the customer.

Any courier charges, customs duties, taxes, import charges, brokerage or clearance fees arising from an international return are also the responsibility of the customer, to the extent permitted by applicable law.

Please follow the return instructions we provide carefully. Incorrect customs declarations can result in additional duties, delays or charges when jewellery re-enters Zimbabwe.

We strongly recommend using a tracked and insured shipping service. The Zuri Collection cannot accept responsibility for returned jewellery that is lost or damaged before it reaches us.

Refunds

Once your return has arrived and been inspected, we will let you know whether it has been accepted.

Approved refunds will be made to the original payment method wherever possible.

Except where required by applicable law or where the item was faulty or incorrectly supplied, original international shipping charges, customs duties, taxes and other charges paid to third parties are not refundable by The Zuri Collection.

Please allow up to 14 days after an approved return has been received and inspected for us to process your refund. Your bank or payment provider may take additional time to credit the funds to your account.

Exchanges

If you would like a different size, please contact us before returning your jewellery.

Where an exchange is possible, the customer is responsible for the cost of returning the original piece and shipping the replacement piece, together with any associated customs or import charges, unless the original item was faulty or incorrectly supplied.

Custom, engraved, personalised, GPS, bespoke, altered and specially made pieces cannot normally be exchanged unless faulty.

How to request a return

Please email admin@thezuricollection.com before sending your jewellery back.

Include:

• Your name
• Your order number
• The item you would like to return
• The reason for the return
• Photographs if the item is damaged or faulty

We will provide return instructions once your request has been approved.

Please do not send jewellery back to Zimbabwe before receiving our return instructions.

Nothing in this policy limits any rights you may have under applicable consumer law.